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You are here: Home / How To / Creative Cloud Desktop Failed to Install on Windows

Creative Cloud Desktop Failed to Install on Windows

Adobe Creative Cloud Logo With the latest release of Adobe Creative Cloud Suite, I’ve been having issues to install any of CC programs from the suite due to the issues to even get Creative Cloud Desktop application on my Windows 8 updated. Every time the update file is run, the Adobe Installer shows an error message:

We've encountered the following issues: 
Creative Cloud desktop failed to install.

Adobe Creative Cloud Installer Failed Installation

The following recommendation was provided by Adobe staff, which I followed to the dot but still didn’t solve my problem. It seemed the cleaner did not do the job correctly. The log shows many “access denied” issues in the directories it’s trying to clean up (C:\Users\(UserName)\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log).

It turns out the solution was much simpler, the recommendation would work by restarting the system for each of the step described.

So to sum up the steps:

  1. Restart Windows

  2. Download Creative Cloud Cleaner Tool

  3. Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.

  4. Once done please rename OOBE folder from these locations:

    Windows:
    C:\Program Files (x86)\Common Files\Adobe
    C:\Users\(UserName)\AppData\Local\Adobe

  5. Restart Windows

  6. Download Creative Cloud

  7. Run Creative Cloud file (CreativeCloudSet-Up.exe).

Another note: By default, CC programs are installed side-by-side with CS6. You can install Photoshop CC first before removing Photoshop CS6. Doing it this way enables you to migrate CS6 presets to Phothoshop CC.

If you’re still having other issues, you can contact Adobe support or start a new discussion in the Creative Cloud Download & Install forum.

Adobe Student & Teacher Edition Creative Cloud | Student/Teacher Validation Required |12-Month Subscription with Auto-Renewal, Billed Monthly, PC/Mac

Download

Creative Cloud Cleaner Tool
Creative Cloud Download Center

Further Reading

Creative Cloud Desktop Failed to Install
Creative Cloud Help

The link to Amazon is an affiliate link.

July 4, 2013 Filed Under: How To, Multimedia Tagged With: Adobe

Comments

  1. Leeland Miller says

    April 23, 2014 at 10:22 pm

    wow. thank you SO much. i’ve been trying to find a solution for days now.
    your steps worked flawlessly. thank you so much

    Reply
    • platt says

      April 23, 2014 at 11:22 pm

      Thanks for your feedback Leeland! 🙂

      Reply
  2. Peter Sempelmann says

    August 25, 2013 at 1:17 am

    Renaming the OOBE folder in USERS…. was an issue since the folder was open even after restart because the Adobe Creative Cloud Desktop plus another Adobe App had been restarted by an autostart. process.

    Solution:
    –> Start Windows Task Manager
    –> Close and quit all Adobe Apps
    –> Rename OOBE Folder

    Otherwise the solution solved my problem.

    Thanks, Peter

    Reply
    • platt says

      August 28, 2013 at 7:55 pm

      Thanks Peter!

      Reply

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