With the latest release of Adobe Creative Cloud Suite, I’ve been having issues to install any of CC programs from the suite due to the issues to even get Creative Cloud Desktop application on my Windows 8 updated. Every time the update file is run, the Adobe Installer shows an error message:
We've encountered the following issues: Creative Cloud desktop failed to install.
The following recommendation was provided by Adobe staff, which I followed to the dot but still didn’t solve my problem. It seemed the cleaner did not do the job correctly. The log shows many “access denied” issues in the directories it’s trying to clean up (C:\Users\(UserName)\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log).
It turns out the solution was much simpler, the recommendation would work by restarting the system for each of the step described.
So to sum up the steps:
Restart Windows
Download Creative Cloud Cleaner Tool
Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
Once done please rename OOBE folder from these locations:
Windows:
C:\Program Files (x86)\Common Files\Adobe
C:\Users\(UserName)\AppData\Local\AdobeRestart Windows
Run Creative Cloud file (
CreativeCloudSet-Up.exe).
Another note: By default, CC programs are installed side-by-side with CS6. You can install Photoshop CC first before removing Photoshop CS6. Doing it this way enables you to migrate CS6 presets to Phothoshop CC.
If you’re still having other issues, you can contact Adobe support or start a new discussion in the Creative Cloud Download & Install forum.
Download
Creative Cloud Cleaner Tool
Creative Cloud Download Center
Further Reading
Creative Cloud Desktop Failed to Install
Creative Cloud Help
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Peter Sempelmann says
August 25, 2013 at 1:17 amRenaming the OOBE folder in USERS…. was an issue since the folder was open even after restart because the Adobe Creative Cloud Desktop plus another Adobe App had been restarted by an autostart. process.
Solution:
–> Start Windows Task Manager
–> Close and quit all Adobe Apps
–> Rename OOBE Folder
Otherwise the solution solved my problem.
Thanks, Peter
platt says
August 28, 2013 at 7:55 pmThanks Peter!
Leeland Miller says
April 23, 2014 at 10:22 pmwow. thank you SO much. i’ve been trying to find a solution for days now.
your steps worked flawlessly. thank you so much
platt says
April 23, 2014 at 11:22 pmThanks for your feedback Leeland! 🙂