Even with Connect-It scenario between HP Asset Manager (AM) to Service Manager (SM) running, for quite some time we had an issue where certain models did not carry over to Service Manager. It turns out, one little detail was overlooked. By design, not all models you have in Asset Manager need to be seen in Service Manager. AM as the single repository of all assets will always contain more models … [Read more...]
Configuring Asset Manager Connector in HP Connect-IT
In a Connect-It scenario, typically Asset Manager (AM) connector is used either as a source or destination of data flow. In most cases, AM connector simply works without too many changes from the default settings. But if you receive a System error 126, make sure the "dynamic library to use" is manually specified. On the AM connector, open the connector configuration wizard by right-click on the … [Read more...]
How to Link History Table in HP Asset Manager
If you use HP Asset Manager software (AM), at some point you may be asked to query historical records of an asset. As long as the field is configured to keep history, all changes are kept in the amHistory table along with the old and new values of the field, modified date, what table is affected, etc. The problem is amHistory table by itself is hardly useful without being linked to other … [Read more...]